Account Handler

About this role

This role offers an opportunity to join an insurance brokerage as an Account Handler, based in a Norfolk office with hybrid working available after an initial probation period. Working 35 hours per week, you will manage the full lifecycle of client relationships, including policy administration, renewals, claims handling, and new business development. You'll liaise with clients, insurers, and loss adjusters while organising competing priorities and building your expertise across insurance products and market knowledge. The ideal candidate brings prior experience in account handling or a related administrative insurance role, with solid understanding of policy administration and customer service principles. You should demonstrate strong communication and relationship-building skills, capable of working independently while knowing when to seek guidance. Excellent organisational abilities and a proactive approach to professional development are essential. Professional qualifications such as Cert CII or Cert FS are valued, and the employer supports staff pursuing these credentials through funding and incentives.