Claims Advisor
About this role
This role involves managing insurance claims from initial notification through to settlement. The post holder will liaise with customers, insurers, and suppliers to gather incident details, resolve disputes over liability and quantum, and maintain comprehensive case documentation. Responsibilities include handling first notifications of loss, providing customer support, updating claims management systems, and escalating matters according to protocol while meeting service standards and regulatory obligations. The ideal candidate brings customer service expertise, ideally from a call centre or sales background, with desirable insurance market knowledge. Strong communication skills, proficiency in Microsoft Office, and a collaborative, proactive approach are essential. The role requires flexibility to work 37.5 hours weekly on a rotating schedule, including evening shifts until 8:00 pm and weekend work on a one-in-four basis.
Seniority
Junior - Mid
Specialist experience
- Claims Handling
Office days
Minimum 0 days per week in office
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