Claims Handler
About this role
This role offers an entry-level opportunity to join a leading legal expenses insurer as a Claims Handler. Based in a modern, centrally located office with excellent transport links, the position involves managing a range of legal claims from initial contact through to resolution. You will investigate evidence, make informed decisions on claim outcomes, and coordinate with external legal professionals as needed, while maintaining a strong focus on customer service and empathy throughout the claims lifecycle. The role requires no prior insurance or financial services experience, but candidates should demonstrate excellent telephone manner, strong customer service skills, and the ability to remain patient and resilient when handling sensitive or challenging claims. You will receive thorough training to develop expertise in the company's products and policies. The position offers a 35-hour working week with no evening or weekend work, hybrid arrangements after training, and a clear career progression pathway within the claims environment.
Seniority
Entry - Junior
Experience required
0+ years experience
Specialist experience
- Claims Handling
Office days
Minimum 2 days per week in office
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