Claims Handler Settlements

About this role

This role involves managing a portfolio of insurance claims from initial receipt through to settlement, with responsibility for ensuring accurate processing, timely resolution, and compliance with regulatory requirements. The successful candidate will investigate claims to establish liability, address customer inquiries about coverage and claim status, negotiate costs with third parties, and identify potential fraud. Strong organisational skills and sound commercial judgment are essential for independently managing active caseloads. The ideal candidate will have demonstrated expertise in insurance principles, including indemnity and subrogation, with practical experience in vehicle and property damage claims and motor fraud investigation. Excellent communication abilities, negotiation skills, and computer literacy are required. The role demands empathy when dealing with vulnerable customers and a commitment to fair complaint resolution. Knowledge of relevant case law and regulatory compliance, including Financial Conduct Authority and Data Protection Act requirements, is important.