Claims Handler Settlements

About this role

This role involves managing insurance claims portfolios with a focus on delivering excellent customer service while maintaining operational efficiency. The successful candidate will handle claims inquiries, investigate incidents to determine liability, negotiate settlements with various parties, and identify potential fraud cases. Additional responsibilities include managing customer complaints and ensuring all work complies with relevant regulatory standards. The ideal candidate brings substantial insurance experience, particularly in vehicle and property damage claims, alongside strong fraud investigation capabilities. Independent caseload management, sound commercial judgment, excellent stakeholder communication skills, and computer proficiency are essential. The position includes a structured six-week office-based training period, followed by hybrid working arrangements once competency is demonstrated. The package features a pension scheme, virtual healthcare access, performance bonuses, generous holiday entitlement, and enhanced parental leave.