Claims Operations Manager
About this role
This role offers an opportunity to lead claims operations for a commercial insurance organisation, managing day-to-day function delivery while driving process improvement and operational excellence. The successful candidate will oversee claims procedures, analyse performance metrics across volumes and cycle times, support governance and audit readiness, and liaise across finance, underwriting, compliance and external service providers. Responsibilities include maintaining data quality, monitoring third-party claims handlers, and contributing to transformation initiatives involving automation and technology adoption. The ideal candidate brings at least five years of claims operations or insurance operations experience, with strong knowledge of commercial claims lifecycles in complex or specialty environments. Essential skills include operational performance management, MI reporting, process improvement, control frameworks and proficiency with claims systems and reporting platforms. The role demands analytical capability, stakeholder management at senior level, and leadership potential to coach teams and embed consistent standards across the function.
Seniority
Management
Experience required
5+ years experience
Specialist experience
- Operations
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