Claims Relationship Lead
About this role
This role offers an opportunity to lead a regional claims team within a specialist insurance organisation, balancing operational management with hands-on involvement in complex claims work. The successful candidate will oversee Claims Advisers, drive client satisfaction, and maintain service standards across multiple trading locations while handling sophisticated claims across various sectors. Key responsibilities include team performance management, file quality audits, stakeholder relationship building, and support for key account clients through meetings and data analysis. The ideal candidate will hold a Certificate in Insurance as a minimum, with a Diploma or ACII preferred. They should bring strong claims management expertise, proficiency with Acturis systems, and proven experience handling complex claims. The role demands excellent relationship-building skills, understanding of service level agreements, and commitment to continuous professional development. The position offers comprehensive benefits including substantial holiday entitlement, pension contributions, private medical insurance, and life assurance cover.
Seniority
Lead - Management
Qualifications
- Cert CII
Specialist experience
- Claims Handling
- Operations
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