Claims Team Leader
About this role
This role offers an opportunity to lead a claims team within a specialist insurance operation, managing the day-to-day processing of non-complex claims across multiple business classes. The successful candidate will oversee workflow management, quality assurance, and team performance, ensuring claims are handled accurately and within agreed service standards. Responsibilities include workload allocation, monitoring productivity and turnaround times, serving as the primary escalation point for complex matters, and supporting regulatory compliance and process improvements. The ideal candidate brings previous supervisory or team leadership experience, ideally with a background in insurance claims, underwriting, or operations. Experience within the London Market or Lloyd's environment is advantageous. Strong organisational and administrative skills are essential, along with the ability to manage high volumes while maintaining accuracy. The role requires meticulous attention to detail, excellent communication abilities, and a collaborative approach to supporting team development and driving operational efficiencies.
Seniority
Management
Specialist experience
- Operations
No more applications into the void.
Bontra reads your CV, compares it against this role, and tells you where you stand. When there's a strong fit, we introduce you to the company directly. They're already looking for someone like you.
- See how your experience lines up against this role, before you apply.
- Discover other roles where you're already a strong fit.
- No chasing, no ghosting. We only introduce you when the company is genuinely interested.