Customer Partner
About this role
This role offers an opportunity to join a drainage insurance specialist as a Customer Partner, managing the full lifecycle of claims from initial setup through resolution. You will be the primary point of contact for policyholders, handling inquiries, gathering information, and coordinating engineering visits. The position involves working with dedicated claims management systems, scheduling logistics, producing correspondence, and ensuring all interactions meet company standards. You will develop strong relationships with customers while maintaining accurate records and supporting the wider team. The ideal candidate brings solid interpersonal and organizational skills, proficiency with Microsoft Office, and the ability to work reliably in a fast-paced environment. While entry-level candidates with relevant professional experience are welcome, prior exposure to customer service, insurance, or data protection is valued. You should hold at least five GCSEs at Grade C or above, demonstrate quick learning ability, and possess strong attention to detail and analytical thinking to manage multiple claims effectively.
Seniority
Entry - Junior
Experience required
0+ years experience
Specialist experience
- Claims Handling
Office days
Minimum 0 days per week in office
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