Customer Service Advisor Mitcheldean
About this role
This role involves processing motor warranty claims for dealers and customers through phone and computer systems. The Motor Claims Advisor will handle incoming calls from dealers, gather detailed information about product failures, and assess whether claims meet the policy terms and conditions before making acceptance or rejection decisions. The position requires strong communication skills, both verbal and written, along with basic computer competency for data entry and system navigation. Previous customer service experience is essential for success in this customer-facing position. The hiring team offers comprehensive training to support new advisors in their role. After successfully completing the probation period and meeting performance targets, remote work becomes available. The package includes 21 days of annual leave plus bank holidays with increases over time, an employee assistance program, retail and technology discounts, health cash plans, learning resources including Udemy access, and wellness initiatives. The standard working week runs Monday to Friday, 9:00 AM to 5:00 PM, with free onsite parking provided.
Seniority
Entry - Junior
Specialist experience
- Claims Handling
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