Senior Account Manager

About this role

This role involves managing client relationships and overseeing account administration for a reinsurance operation. The successful candidate will serve as the primary contact for assigned clients, handling queries and service issues while ensuring delivery against agreed standards. Key responsibilities include administering new business, renewals, and contract changes; coordinating documentation such as slips and binders; monitoring performance against KPIs and SLAs; and producing client reporting. The post also requires coordination across internal teams including processing, claims, and underwriting functions, with oversight of regulatory compliance and record-keeping. Candidates should have experience in reinsurance, insurance, or delegated authority operations, with knowledge of binder, MGA, and proportional treaty business. Familiarity with reinsurance contract administration, binding authority documentation, and slip coordination is essential. Client relationship management and service delivery experience are required. Desirable background includes reinsurance broking, London Market processes, claims or processing exposure, and systems such as OpenTwins. The role offers competitive benefits including pension contributions, flexible working, life assurance, medical insurance, and annual leave.